PRIVACY POLICY

Last updated: 1 April 2025

This website is operated by Long Moon Limited, trading as Dan Haycock. If you have any questions about how we handle your personal information, you can contact us via the contact page.

What information we collect

When you make a purchase or contact us, we collect names, addresses, contact details, payment information, and correspondence. We also collect standard website usage data including cookies.

Why we collect it

We collect this information to process and fulfil your order, to comply with our legal obligations, and to handle any queries, complaints or claims that may arise.

How long we keep it

We retain customer order data for 7 years in accordance with HMRC requirements. All other personal data is deleted once it is no longer needed for the purpose it was collected.

Who we share it with

Your payment information is processed by Stripe Technology Europe. If you subscribe to our mailing list, your contact details are managed by Mailchimp (Intuit). We may share information with relevant regulatory authorities if required by law.

Your rights

You have the right to access, correct, or request deletion of your personal data. To make a request, contact us via the contact page. We will respond within one month.

If you are unhappy with how we have handled your data, you can complain to the Information Commissioner’s Office at ico.org.uk.